We will gladly accept a return of your unused item. To make sure your new items are returnable, please keep the tags and intact and save your receipt. Used items and orders outside the U.S. are non-refundable. Other exclusions may apply.
All defined terms used below shall have the meanings set forth in our Terms and Conditions.
Merchandise in unused and original condition may be returned for refund, store credit or exchange within 30 days of purchase when accompanied by the original sales receipt.
Items returned must be in perfect condition, unworn and in their original packaging with any related accessories, labels and protective covers.
Refunds will be made to the original purchaser, in the original method of payment and are available for purchases made in the US only.
Please note that bespoke, personalized or custom designed items such as patch, monogram or hot-stamped products cannot be exchanged or returned.
Unused merchandise will be eligible for a full refund within 30 days of date of purchase along with your packing slip and original tags attached. CALIFO reserves the right to approve all returns, and has the right to refuse a refund request if it does not comply with this policy requirement.
Merchandise eligible for return may be returned following these steps:
- Repack your merchandise securely in the original package (if possible).
- Enclose the original packing slip to ensure proper credit. Be sure to keep a copy of the packing slip for your records.
- Send your return to:
PO Box 1527
Beverly Hills, CA 90213
Please note the tracking number from your return to ensure that the package is received by CALIFO.
If you would like to exchange merchandise, please return the unwanted item and place a new order on www.CALIFO.com. You can expect a refund in the same form of payment used for purchase within 14 days of CALIFO receiving your returned merchandise.
CALIFO does not refund shipping charges.
Retail Store Purchases
CALIFO does not accept returns or exchanges on products purchased at department stores or specialty retail stores. Returns must be made where the item was originally purchased.
It can take up to 15 business days from the date the return is shipped for the refund to appear on your original payment method. Digital gift cards are non-refundable, and the refund for the item will go back to the same digital gift card for re-use.
If you have any questions, please feel free to contact us about our return policy.
We stand by every single one of our products. If you ever have a problem with your purchase, please contact us.