C A L I F O :: Result-focused, Information-driven, Internet-based Solutions.

"...I would like to thank you for an excellent work. With your help we managed to get the online campaign launched on time and the feedbacks that we get are quite impressive. We were impressed by your professionalism and dedication and looking forward to cooperate with you in the future."

“I am very happy with the outcome of your process mapping software. Although there are many other flowcharting software currently in the market, I found the Lifecycle Mapping Software to be very user friendly. But above all, I was initially interested in this software because of the "web ready" (which you have named Front Counter Assistance) aspect for the end users. The Front Counter Assistance gives my staff an easy to look at web page that will guide them step by step through our Admissions' processes. I feel this product may ultimately unify all of the Admissions' processes. I have requested to my staff that they use the Front Counter Assistance as their reference guide rather than their notes, and any conflicting ideas would be discussed and critiqued during our general meetings.

Using the Lifecycle Mapping Software to create a flowchart is very simple. Since the software was still in development at the time I purchased it, I was able to include my opinion and thoughts of how the software should look or function. The advantage of having one of the developers as my contact is that he fully understands the capability of the software, what it was intended to do and what it may be able to do with my input.

Once a flowchart is created or modified, you simply have to save it. Once it is saved, the information that is retrieve from the Front Counter Assistance is instantly updated. Great feature!!!

"We are extremely impressed with The Lifecycle Process Mapping System. Its ease of use and richness in functionalities far out-perform many similar systems in this space. We are particularly impressed with its unique three-in-one capability: process engineering, knowledge management and continuous business improvement."

“I’ve noticed that sites that have that much information tend to be cluttered, but yours doesn’t suffer from that at all. I can not tell you how many compliments we’ve had on our website!”

“Several other testimonials on the Lifecycle Process Mapping software already speak to the benefits of using this tool in regular office work. The ability to have standard documentation that is easy to use and easily accessible to many staff members improves the service provided. I would, however, like to highlight one additional benefit of this software, the ability to map out new or changed processes. The flowcharting tool allows you to easily work through a complete process prior to doing any changes or development work. It allows all stakeholders to track what will be done and see the impact on their area of responsibility. As we all know, detailed planning prior to actually developing or implementing changes/upgrades always results in better control of costs and in a better product. So along with the assistance Lifecycle Process Mapping offers to the ongoing operation of the office, I see it as an excellent tool to assist in development work."

It is with pleasure that I write to recommend the Lifecycle process-mapping software.

We implemented this software in the Registrar’s Office of Algonquin College in 2003. Algonquin College has ~14,000 full-time students and more than 40,000 Continuing Education registrations per year. The Registrar’s Office, including our Contact Centre, serves the entire applicant and student population.

We have more than 50 staff regularly logged onto Lifecycle. One of the main objectives of an office such as ours is to ensure that clients receive accurate, complete and consistent information in response to their inquiries. Having our processes and procedures documented in Lifecycle and having our staff accessing this information routinely ensure that we are providing correct and consistent information.

Updates to our policies and processes are entered directly into Lifecycle, ensuring that our staff is aware of these changes promptly. Hard copy hand-outs and “procedures binders” are eliminated. As users, our staff members are able to make selections and retrieve information based on the specific client inquiry at hand and can walk through each step of a process with the client.

We have found Impressive Software Solutions Inc. to be prompt, thorough and professional in their response to any questions or concerns we have had. I can recommend this product without reservation.

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